Here at Charterhouse we understand the importance of customer service, and the difficulty of dealing with a company you do not know, or buying or selling at auction when it is not something you are familiar with. We are always happy to help with any queries or questions. Here are some comments from previous customers:
The porters were friendly and efficient, and had a wealth of knowledge about a variety of furniture from different eras. They treated furniture that had sentimental value for me with respect which is hugely important when you’re seeing it for the last time.
All auction house staff are friendly and willing to help. They quickly responded to my request on more photos and registration for bidding. Packing and shipping were processed with in two days. I would definitely go back for other interesting lots offered in the future.
拍卖公司在2014年对于我购买的编号 583 的4块中国民国瓷板给予的帮助， 这是一家十分诚信，十分热情的拍卖公司，他们对我在购买的过程中给予了十分巨大的帮助，无论是在拍卖前期的信息提供，以及后来付款提货的过程中，他们都尽心尽力，非常的感谢他们，希望有机会继续合作 。
from Beijing China
Car auction vendor
Thank you Abigail and many many thanks to Matthew, Richard and the rest of the team for all your hard efforts. You made the whole process very easy for me as it was very difficult for me to part with my pride and joy as you probably noticed on the day so my wife is very happy its finally over.